Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
All items in our store are custom-made and fulfilled through Printful. As such, returns are not accepted for reasons such as incorrect size, color choice, or buyer’s remorse.
However, returns or exchanges are available if the item is defective, damaged, or misprinted. Please inspect your order upon delivery and contact us immediately if there are any issues, so we can address the problem promptly.
For assistance with defective or damaged items, email us at [email protected] with your order details and photos of the issue.
WooCommerce and Printful Orders
Our store is powered by WooCommerce and Printful:
- Custom Orders: All products are custom-made and printed on demand through Printful.
- Non-Refundable Items: Personalized or custom items cannot be returned unless they are defective or damaged.
To initiate a return or refund for Printful-fulfilled items, please contact us at [email protected] with your order details. Returns must follow Printful’s policies for defective or damaged items, which we will coordinate on your behalf.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve completed these steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
Due to the custom nature of our products fulfilled through Printful, exchanges for size, color, or buyer preference are not accepted. We encourage customers to carefully review the product details and sizing charts before making a purchase to ensure the correct selection.
To proceed with an exchange for a defective or damaged item, please contact us at [email protected] for exchange instructions.
Contact Us
If you have questions related to refunds or returns, feel free to contact us at [email protected].